We respect your privacy:
Assured Rent Real Estate respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian privacy principals contained in the privacy act 1988. This policy sets out how we collect and treat your personal information.
“Personal information” is information that we hold which is identifiable as being about you.
Collection of personal information:
Assured Rent Real Estate will from time to time receive and store personal information that has either been provided to us directly, information you have entered into our website or given to us on other forms.
2.1. You may provide basic information such as your name, phone number, address and email address to enable us to send information or provide you with updates. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.2. Additionally, we may also collect any other information you provide while interacting with us, these can include without limitation:
- Tenancy application forms.
- Over the telephone.
- Through contacts such as lease agreements or managing agency agreements.
- In person
- Our website
Use of your personal information:
Assured Rent Real Estate collects personal information from you for a variety of reasons, these reasons can include:
3.1. To allow our agency to carry out daily real estate activities
3.2. To provide products and services to you and to send communications that have been requested by you.
3.3. To answer enquiries that you may have and to provide you with new advice about existing or new services.
3.4. To allow you access to areas of our website.
3.5. To conduct real estate business which can include providing your information to independent contractors, service providers or third parties.
3.6. To update your records and keep your contact details up to date.
3.7. To process and respond to any complaint made by you.
3.8. To market and promote our products and services which may be of interest to you.
Discloser of person information:
4.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this Policy.
4.2. Personal information is only supplied to a third party when it is required for the delivery of our services.
4.3. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
4.4. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Assured Rent Real Estate, www.assuredrent.com.au, its customers or third parties.
4.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of your personal information
5.1. Assured Rent Real Estate is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
5.2. If we are holding personal information that we no longer require for any purpose and we are not required by law to retain the information, we will destroy the information or to ensure it is de-identified.
6.1. If you have a compliant about our privacy practices, please contact our privacy supervisor on 4605 9989 or please feel free to send in details of your complaints to shop 3/17 Warby Street, Campbelltown, NSW 2566, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
8.1. When you visit our website When you come to our website (www.assuredrent.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
8.4. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Assured Rent Real Estate is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.